Terms of Service

Last Updated: May 4, 2023

Svale is a service provided by Svaletech ApS, a company registered in Denmark with CVR number 44104504 (collectively “Svale” hereafter).

This document defines the Terms and Conditions for using Svale (“the Service”), and is a binding agreement between you and Svale.

Acceptance of Terms

By accessing or using the Service, you agree to abide by these Terms of Service.

If you do not agree to these terms, you should not use the Service.

Account Creation and Usage

To access and use the Service, you must create a user account and an organization account. During account creation, you will provide accurate and up-to-date information, including your name, contact information, organization’s name, and any other required details.

A user account might be created by an organization administrator to provide access to an existing organization account.

You are responsible for keeping your user account credentials and access to the Service secure and confidential. Do not share your credentials with anyone else, and notify us immediately if you suspect unauthorized access to your account.

Your user account is personal and private and cannot be viewed or accessed by users outside of the organization the user account is part of. Content you add or upload to your user account and/or organization account is not accessible to other accounts on the Service.

Uploading content and AI Interaction

You can add or upload content such as PDFs and Word documents to the Service. Our AI will analyze your content and provide responses to questions you pose about them. The AI can produce new content based on your interactions.

Added and Uploaded content and the interactions you have with our AI are treated as private and confidential and are not shared with users outside your organization or other external parties.

You acknowledge that AI-generated responses and content are provided for informational purposes only and should not be considered legal advice or professional recommendations. The AI’s outputs are based on patterns and data it has learned but may not encompass all relevant factors, laws, or interpretations.

While we strive to ensure the AI-generated content is accurate and helpful, there is a possibility that it might produce content that is incorrect, incomplete, or potentially harmful. You are responsible for verifying the accuracy, applicability, and legality of the AI-generated responses in the context of your specific use case. We recommend consulting with appropriate professionals or legal advisors when making decisions based on AI-generated content.

Subscription and billing

  • Subscription Plan: An organization account has a subscription plan. The subscription provides access to the Service and determines what features are available in the Service.
  • Pricing: We may introduce new and deprecate old pricing plans. Changes will be communicated to users in advance and details are available on our Website.
  • Free Trial: We may offer a free trial during which you can experience the Service without incurring charges.
  • Payment Authorization: By choosing a paid plan or subscription, you authorize us to charge your selected payment method or send an invoice for the applicable fees on a recurring basis, as determined by the billing cycle of your chosen plan.
  • Cancellation and Refunds: If you decide to cancel your subscription, you can do so by following the cancellation procedure outlined in your account settings. Cancellations will be effective at the end of the current billing cycle, and no refunds will be provided for unused portions of the subscription period.
  • Taxes: Any applicable taxes, such as sales tax or value-added tax, will be added to the total fees, as required by law. You are responsible for ensuring compliance with relevant tax regulations.
  • Account Suspension and Termination: Failure to pay for your chosen plan may result in account suspension or termination.

User Responsibilities

When using the Service, you agree to the following responsibilities:

  1. Accuracy: You must provide accurate, truthful, and up-to-date information when using the Service.
  2. Content: You are solely responsible for the content you add or upload to the Service. This includes documents in PDF and Word formats, and any other content you submit.
  3. No Harmful Content: You may not upload or distribute any content that is malicious, harmful, defamatory, abusive, discriminatory, or otherwise objectionable.
  4. Copyrighted Content: You must not upload copyrighted material unless you have the necessary rights to do so.
  5. Content Removal: We reserve the right to remove any content that violates these responsibilities and is non-compliant with our policies.
  6. Legal Compliance: You agree to use the Service in compliance with all applicable laws, regulations, and third-party rights. This includes respecting copyright, trademark, and other intellectual property rights.
  7. Lawful Use: You may not use the Service for any illegal, unauthorized, or prohibited activities.
  8. Data Security: You are responsible for keeping your account credentials and access to the Service secure.
  9. Feedback: If you provide feedback, suggestions, or ideas, you acknowledge that we may use and implement them without any obligation to compensate you.

Privacy

By using the Service, you acknowledge that your data will be handled in accordance with our Privacy Policy. The Privacy Policy outlines how we collect, use, and protect your personal information, as well as the choices you have regarding your data.

Read the Privacy Policy here.

Content Ownership

For content you add or upload to the Service:

  1. User Ownership: You retain ownership of the content you add or upload to the Service. The legal rights and intellectual property associated with the content remain with you.
  2. License to the Service: By using the Service, you grant us a non-exclusive, royalty-free license to use, reproduce, modify, adapt, and distribute your content. The license granted is solely for the purpose of providing the Service. This might include displaying the content to users, processing it for analysis or answering questions, and facilitating communication between users and their content.
  3. No Transfer of Ownership: The License to the Service does not involve a transfer of ownership. It does not grant us ownership of your content.
  4. Revocability: You can revoke the License to the Service by removing your content from the platform.
  5. Confidentiality: We are committed to maintaining the confidentiality of the content you add or upload to the Service. See the Privacy Policy for further details on how your data is processed and used.

Content generated by the Service:

  1. User Ownership: You are granted ownership of the content that is generated by the Service based on your own content and own inputs. This includes AI-generated summaries, chat messages, analyses, social media posts and other texts.
  2. Disclaimer for accuracy: You acknowledge that the AI-generated responses are provided for informational purposes only and should not be considered legal advice or professional recommendations.
  3. Disclaimer on Intellectual Property Rights: You understand and acknowledge that generative AI systems may produce similar responses to similar prompts or queries from multiple customers, and that you may not be able to enforce intellectual property rights ownership for generated content against other users

Prohibited Activities

When using the Service, you agree to refrain from engaging in the following activities:

  1. Malicious Content: You may not upload or transmit any content that contains viruses, malware, or any other harmful software that could disrupt or damage the security or functioning of the Service or other users’ data or devices.
  2. Intellectual Property Violations: You may not upload, share, or distribute content that infringes upon the intellectual property rights of others.
  3. Illegal Activities: You may not use the Service for any illegal or unlawful activities. This includes, but is not limited to, activities such as fraud, hacking, phishing, unauthorized access, or any activity that violates local, national, or international laws.
  4. Impersonation: You may not impersonate any person or entity, including other users or our staff members.
  5. False Information: You may not share false, misleading, or inaccurate information, whether intentionally or negligently. This includes misrepresenting your identity, credentials, or affiliations.
  6. Disruptive Behavior: You may not engage in any activity that disrupts the functioning of the Service or interferes with other users’ ability to use the service. This includes attempting to gain unauthorized access, conducting denial-of-service attacks, or engaging in any activity that may harm the Service or its users.

Violation of any of these prohibited activities may result in the suspension or termination of your account.

Termination

We reserve the right to suspend or terminate your account if you violate these terms.

Disclaimer of Liability

We are not responsible or liable for any damages or losses resulting from your use of the Service. The Service is provided “as is” without warranties of any kind.

Changes to Terms

We may update these terms from time to time. Any changes will be posted on our Website. Continued use of the Service after such changes constitutes your acceptance of the revised terms. We recommend that you review these terms regularly to stay informed about any changes.

Contact Us

If you have questions or need assistance, contact us at info@svale.ai.