Effective Date: September 5, 2023
This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services. By accessing or using our services, you consent to the practices described in this Privacy Policy.
Who we are
This privacy policy covers:
- https://svale.ai (“Website”)
- https://app.svale.ai (“Web Application”)
- Any services or products directly related to the Website and Web Application.
Svale is a product by Svaletech ApS, a company based in Denmark, with CVR-number 44104504.
What data we collect and how we use it
Personal Information
We collect personally identifiable information from you, such as your name, email address, phone number, and other information that you voluntarily provide to us when using our services, for example when you sign up for an account in the Web Application.
We will use your contact information to provide our services and send you important updates related to our services. We will also send you newsletters, promotional materials, and other communications regarding our services. You can opt-out of receiving these communications by following the instructions provided in the communication or contacting us directly.
Usage Data
We automatically collect information about your interactions with our services, such as your IP address, device type, browser information, referring website, and pages visited on our Website or within the Web Application.
We use anonymized data for analytical purposes to better understand user preferences and trends, which helps us improve our services and offerings.
Cookies
We do not use cookies on the Website.
When you log in to the Web Application, we will set up several cookies to save your login information and your settings. If you log out of your account, the cookies will be removed.
Embedded content and other websites
Articles on the Website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Our privacy policy does not cover other websites. If you click on a link to another website, you should read their privacy policy.
Who we share your data with
We share information with trusted third-party service providers who assist us in delivering our services, such as Cloud Hosting and Customer Support services.
We may disclose your personal information if required by law or in response to a valid legal request. We may also disclose your information to protect our rights, privacy, safety, or property, as well as that of our users, or to prevent any illegal activities.
Trusted Website and Web Application administrators and employees of Svaletech can see and edit your information if necessary or requested by you, for example if you ask to change or delete information about you or your organization.
Data Policy
All our service providers operate in the European Union. We use providers that have data policies that conform with EU regulation (such as GDPR) and store and process data in the EU, when possible. In cases where data is sent to the US, we require that the provider has Standard Contractual Clauses or other privacy frameworks that conform with EU privacy regulation.
You can see a list of Data Subprocessors here.
What rights you have over your data
If you create an account in our Web Application, we store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time.
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes, for example if your account was created on behalf of your organization or employer, and you are still an employee of the company.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the revised version on our website and update the “Effective Date” at the top of this document. Please check back periodically for the most current version.